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“Understanding is the first step to acceptance, and only with acceptance can there be recovery"

Where we work

United Kingdom
A board of directors provides oversight from the United Kingdom. 


Poland

Administrative and Procedural support is coordinated from Poland. 


Ukraine

An established Field Office is located Ukraine. 

Having experience of operations in 20 countries including Iraq, Afghanistan, Somalia, Libya and extensively travelled to scores of countries and territories, our staff are extremely well experienced to support organizations who are or planning to work in hostile and challenging environments.
 
 
Ukraine

The situation in Ukraine in early 2015 could be described as extremely challenging. With regular and heavy shelling in areas of the east of the country, limited adherence to the “Minsk Protocols” ceasefire agreement and access restrictions imposed for organisations crossing the “contact line”.

After the implementation of the “Minsk II protocols” in February and the easing of access restrictions in March and April the situation eased somewhat before the implementation of new accreditation requirements by the defacto authorities in Luhansk and Donetsk.

This has created new challenges to overcome as organisations seek accreditation and ultimately unrestricted access.


Our staff have been present in Ukraine prior to and during the events which unfolded on Maidan Nezalezhnosti in Kiev in late 2013 and early 2014. 


We have observed the shift in control of the Crimean Peninsula and the international communities reaction to events.

We have been supporting and assisting Humanitarian and International Organizations throughout the ongoing conflict and subsequent Humanitarian Crisis in Eastern Ukraine. 


We are on the ground in both Kiev and Eastern Ukraine, and have significant experience and extensive networks of contacts throughout the country and in the Russian Federation.


We have worked extensively both as a team and individually to conduct security assessment missions and support to NGO’s operating in Eastern Ukraine.


In Ukraine our staff have experience in providing assistance on safety and security issues, in particular in the Donbas region.



After deploying to Ukraine in 2014 our team on the ground spent the first quarter of the year conducting Security Risk Assessments in some of the most challenging and complex areas of the country, namely Mariupol City, the rural areas surrounding Mariupol, Donetsk City, and Kharkiv. In addition our team prepared Standard Operating Procedures, Contingency Plans for those areas.


After a lengthy period in the east of Ukraine a period of time was spent in the capital Kyiv in order to prepare a Country Security Guide.

A number of training packages in support of a local NGO partner, were delivered by our team including 

  • Driver Training
  • The Acceptance approach to NGO safety and security management
  • Humanitarian Principles
  • The Code of Conduct for the International Red Cross and Red Crescent Movement and Non-Governmental Organisations (NGOs) in Disaster Relief.


Support was provided to a number of assessment teams in order to gain access to the Non Government Controlled Areas as well to provide security and safety advice on the ground.


A small team was deployed to Kramatorsk and Slavyansk in Donetsk Oblast in order to deliver a Basic Security in the Field program to both international and newly hired local NGO staff.


Acceptance International have provided support to the United Nations Department of Safety and Security in the delivery of their Safe & Secure Approaches in Field Environments (SSAFE) Training in Donetsk and Kiev with both security training, practical exercises and First Aid and Trauma Management Training.
This has fostered a great working relationship between the UNDSS and Acceptance International staff.


One of the multiple aspects of building and developing positive acceptance is successful programs, in particular the delivery of tangible humanitarian assistance.

In order to build and develop Acceptance as an approach to NGO safety and security management, with the ultimate objective of contributing to the opening up of access for Humanitarian assistance to restricted areas of Eastern Ukraine.


Acceptance International has engaged in a partnership with the United Nations Children’s Fund (UNICEF) called Sanitation without Landmines and Explosive Remnants of War the aim of which is to install sanitation on the approach to the checkpoints in Eastern Ukraine in order to protect both Humanitarian Workers and the local population from the threat posed by seeking privacy within areas potentially contaminated by landmines and explosive remnants of war.


Further details of the support provided by Acceptance International to International and Local NGO’s in Ukraine are provided

  • Security Risk Assessments
  • Preparation of Contingency Plans
  • Preparation of (Safety and Security) Standard Operating Procedures
  • Preparation of Country Security Guidelines
  • Provided 'Safe and Respectful' Driver Training
  • Provided training on accommodation safety
  • Provided arrivals and pre deployment briefings
  • Safety and Security support to Humanitarian Community in Ukraine

Provided an inclusive presentation style overview of the situation in Eastern Ukraine, as well as analysis and Recommendations to local, international NGOs as well as a number of UN agencies


As part of our continuing Safety and Security capacity building support to Local NGOs in Ukraine we have provided

  1. Support on how to prepare Security Risk Assessments
  2. Support on the preparation of Contingency Plans
  3. Support on preparation of (Safety and Security) Standard Operating Procedures
  4. Support on preparation of Country Security Guidelines
  5. Provided 'Safe and Respectful' Driver Training
  6. Provided training on movement and tracking of program staff in the field
  7. Provided the NGO with Acceptance Internationals 'Security in a box' concept
  8. Identified and trained a Security Focal Point

In May 2015 Acceptance International provided Safety and Security Training to an International NGO in Eastern Ukraine
The content of the training included the following
  1. Acceptance as an NGO Security Management approach
  2. Accommodation Safety
  3. Actions to be taken in the event of Small Arms Fire (Shooting)
  4. Actions to be taken in the event of artillery
  5. Travel Safety (road travel)
  6. Land Mines and Explosive Remnants of War
  7. Checkpoints and Hostile Checkpoints


In August 2015 Acceptance International provided support and access to online and app based Landmines and Explosive Remnants of War training to an International NGO working in the field and close to the contact line in Eastern Ukraine.

In October and November 2015 Acceptance International provided Trauma Medical / First Aid Equipment to a UN Agency in Ukraine (Under the Saving Lives together Initiative)


In September 2015 Acceptance International provided Trauma Medical / First Aid Equipment to an International NGO in Ukraine


In September, October and November 2015 Acceptance International provided Humanitarian Principles Training to various NGO's in Ukraine

  1. This training included the following content
  2. Acceptance Approach to NGO Safety and Security Management
  3. The Core Humanitarian Principles Overview (Neutrality, Independence, Humanitarian Imperative and Impartiality)
  4. Overview of the Code of Conduct for the International Red Cross and Red Crescent Movement, and non governmental organizations in disaster relief

From September 2015 and in to mid 2016 Acceptance International conducted assessments, prepared for and successfully implemented the project Sanitation without Mines and Explosive Remnants of War in partnership with a UN Agency.

The aim of this project is to provide safe access to sanitation for local civilians and the Humanitarian Community, on the approach to checkpoints throughout Eastern Ukraine.

As people wait to cross the checkpoints, they have been known to move away from the safety of the asphalt road onto the grass and into the trees.

Women, girls and the elderly are particularly at risk, as they move away further from the road, due to their wish to be shielded from view of those waiting on the road.

The risk of detonating often-unmarked Landmines or other explosive remnants of war is significant. Incidents are understood to be increasing in frequency and are of significant concern to the humanitarian community.

In partnership with UNICEF sanitation cabins / toilets were placed not only on the approach to the checkpoints, but where the queues of vehicles form. Together with installation of public hygienic facilities Acceptance International uses the toilets as a platform for displaying information detailing basic hygiene practices along with information about availability of toilets itself visible for checkpoint users. The access to reliable sanitation facilities continues to contribute to the decrease of incidents related to mines and explosive remnants of war.


In December 2015 and into early 2016 Acceptance International provided the following training to Acceptance International local staff as well as other NGO's in Ukraine

  • Safe and Respectful Driver Training
  • Checkpoint Specific Safety and Security Training

In addition Acceptance International provided capacity Building to Local staff initiatives including Driving in an Emergency and provided support with gaining driving licenses to local staff.


In December 2015 and into early 2016 Acceptance International Recruited, trained and mentored a dedicated Acceptance Building Officer.

This staff member is dedicated to the task, and responsible for Establishing, Building and Developing Acceptance as an approach to NGO Safety and Security Management


Throughout 2015 Acceptance International supported the United Nationas Department of Safety and Security (UNDSS) in order to deliver the UNDSS SSAFE Training program to United Nations agencies.

These training programs were delivered in both Kiev and Donetsk


The Acceptance International contribution to this training included

  1. Personal Security and Awareness
  2. Weapons Awareness (Context Specific)
  3. Support with the practical phase of the training
 
Turkey

A three day Country Director Package was delivered to members of an international NGO country team which provided opportunity to refresh skills, partake in exercises and develop new ways of supporting country staff and security advisors to better integrate security management into programs.

  • Participatory Risk Assessment process
  • Security Focal Point training

A number of training packages in support of staff, were delivered by our team including the Acceptance approach to NGO Safety & Security Management, Humanitarian Principles and the Code of Conduct for the International Red Cross and Red Crescent Movement and Non- Governmental Organisations (NGOs) in Disaster Relief.


The Support provided to International NGO’s in Turkey includes

  1. Conducted a Security Assessment For Antakya
  2. Prepared and Produced Contingency Plans Antakya
  3. Prepared and Produced Country Security Guidelines Turkey
  4. Conducted a Security Risk Assessment Antakya 
  5. Produced Security Risk Assessment Document for Antakya

In addition Acceptance International also provided the following training to staff in Turkey

  • Country Director Training
  • Provided Humanitarian Principles Training
  • Provided ICRC Code Of Conduct Training
  • Provided Land Mines And Explosive Remnants Of War 
  • Provided Organisation Code Of Conduct Training
  • Provided Security Focal Point Training
  • Provided Security In The Field Training
Syrian Arab Republic


A number of training packages in support of staff, were delivered by our team including the Acceptance approach to NGO Safety & Security Management, Humanitarian Principles and the Code of Conduct for the International Red Cross and Red Crescent Movement and Non- Governmental Organisations (NGOs) in Disaster Relief.


In September and October 2015 Acceptance International provided Safety and Security Support to an International NGO In Syria as detailed below

  • Conducted a Security Assessment South Idlib/North Hama and produced a Security Assessment for South Idlib/North Hama
  • Prepared and Produced Country Security Guidelines Syria
  • Conducted a Security Risk Assessment South Idlib/North Hama
  • Prepared And Produced a Security Risk Assessment for South Idlib/North Hama
  • Prepared and Produced Standard Operating Procedures South Idlib/North Hama
  • Prepared and Produced Trip Report (Syria)

Acceptance International also provided the following training to an International NGO’s Staff In Syria
  1. ICRC Code Of Conduct Training
  2. Land Mines And Explosive Remnants Of War (Online Training)
  3. Organisation Code Of Conduct Training
  4. Security Focal Point Training
  5. Security In The Field Training
  6. Humanitarian Principles Training
 
South Sudan

In 2015 South Sudan and especially Juba experienced a concerning number of sexual assaults targeting female aid workers, as well as a spike in the number of compound intrusions and robberies.


In October 2015 Acceptance International responded in support of an International NGO based in Juba and Bor in order to provide post incident support and advice, and prepare the staff to in order to attempt to prevent repeat incidents.
 
Somalia

The situation in Somalia remains tense and security concerns including wrong place wrong time attacks and kidnap for a ransom a significant concern for Humanitarian Actors.

In September 2015 Acceptance International provided Safety and Security Training (Guards) to an International NGO in Somalia, which was funded by allocated donor funds.

Using the EISF and Interaction NGO Safety and Security Training Curriculum the content of the training included the following
  • Roles and Responsibilities (of guards)
  • Patrolling
  • Basic Health and Safety
  • Emergency Response Procedures
  • Evacuation Drills
  • Hostile Observation Awareness
 
Russian Federation

The Russian Federation experienced a challenging year in 2015 with Western sanctions applied, the devaluation of the rouble and low oil prices all contributing to financial challenges and ultimately restricted assess to basic food, heating and supplies in particular for the countries most vulnerable populations.

  • Acceptance International visited Western Russia in early 2015 in order to investigate and explore the possibility of establishing an office and deploying acceptance-building officers in support of humanitarian operations in Eastern Ukraine.
  • In addition a scoping mission was conducted which sought to explore and open an access route from the Russian Federation to mainland Ukraine via the Crimean Peninsula.
  • Routes for evacuation in the event of a destabilization of the situation in Eastern Ukraine were assessed.

Support to an INGO’s program based in Chechnya with Security Management in 2011.

All of our staff members have experience of Russia from extensive and numerous visits

 
Republic of Poland

Poland remains a stable and peaceful country with crime levels reportedly below many other European Union member states.

There is a low threat from terrorism, but our staff continue to be aware of the global risk of indiscriminate terrorist attacks by groups or individuals motivated by the conflict in Iraq and Syria. 

There are reports of street crime and petty theft, especially in crowded areas. Robbery remains a concern at rail stations and train services, especially overnight sleeper trains.

Using the ECHO Generic Security guide as a basis Acceptance International have prepared a Global Security Guide which seeks to provide an overview of good security practice and procedures for those NGO’s operating in the field.


In August and September 2015 Acceptance International provided personal protective equipment to an International NGO in Poland for use by their staff in hostile and challenging environments.


In October 2015 Acceptance International provided technical support to the crisis management team of an International NGO in Poland. This was in response to the Russian Federation air campaign in Syria, and the subsequent relocation of 120 staff members due to destabilization of the security situation.
After a period of support and negotiation, all staff members and their family were relocated safely and prepared to begin a period of remote programming until the situation stabilised.
 
 

Islamic Republic of Pakistan 

Pakistan has continued to face security concerns and challenges to the humanitarian community throughout the year.

Particular safety and security concerns include United States Airstrikes, Suicide Bombings, road traffic accidents, power cuts/blackouts, small arms fire targeting military and government targets and various continued bombs and Improvised Explosive Device attacks.

  • In October 2015 Acceptance International supported an international humanitarian institution with the provision of Security Training in Islamabad.

The content of this training included the following

  1. Humanitarian Principles
  2. Context Specific information
  3. Response to destabilisation of the security situation
  4. The Acceptance approach to Safety and Security Management

 

The Republic of the Philippines

Worked on and successfully delivered a comprehensive review of the Philippines government’s Earthquake Contingency Plans for Manila

Bosnia-Herzegovina

Compiled and produced a review of the Bosnian government natural disaster contingency response capabilities.


Travel to Bosnia-Herzegovina on a number of occasions, observing with interest the extensive Land Mine and Explosive Remnants of war issues which continue to affect the country.

Libya

NGO security Management including site assessments, training and negotiating humanitarian access

Assistance on safety and security issues to an International NGO

Including daily security management, managing National Security Officers as well as training Negotiating access.

Assisted staff in Libya with mitigation procedures during transition from emergency to development phase

 

United Kingdom

Security Management Support for the London Olympics 2012 including access control and mitigating against bomb threats.

 

Afghanistan

Throughout numerous appointments in Afghanistan our staff have worked to provide Civil Military Cooperation and Stabilisation experts throughout the country including Helmand province.


Our staff have provided monitoring, mentoring and instruction to training teams in Kabul.


Our staff have also worked in Operations support, crisis management and Medical Evacuation roles.

 

Lebanon

Provided assistance on safety and security issues to NGO's

Including daily security management, managing National Security Officers as well as training and mentoring Security Focal Points.

 

Tunisia

Assistance on safety and security issues conducted a security assessment and provided theory and practical training for drivers

 

Occupied Palestinian Territories (Gaza)

Remote support to Humanitarian Programs in Gaza with security support and crisis management.

 

Yemen

Our Security Advisor has remotely supported Humanitarian Programs in Yemen with Security support

 

Kenya

Over two years in Kenya supporting various Humanitarian operations in Somalia, providing security training and preparing humanitarian staff to deploy to Somalia. 

We have also being involved in the delivery of Hostile Environment Awareness Training (HEAT).

 

Iraq

Remotely supported Humanitarian Programs in Iraq with security support and crisis management.

 

South Sudan

Worked alongside the United Nations in South Sudan in anticipation of a major training and deployment of 2,200 unarmed guards to various areas country wide.

 

Kyrgyzstan

Deployed to Kyrgyzstan immediately in the wake of the so-called Kyrgyz Revolution in order to conduct an assessment and support actors responding to the crisis.

 

India

Established a Open Source Information gathering and dissemination office in India in support of various governmental and non governmental agencies operating in Afghanistan.

 

Georgia

Supported on the ground by UNDSS (United Nations Department for Safety and Security) two of our staff travelled together to Georgia immediately after the 2008 conflict during this time conducting a humanitarian situation assessment and visited various humanitarian actors.

 

United Arab Emirates

Our staff have delivered adventurous training programs, established and managed a training Facility in the United Arab Emirates

 

Sultanate of Oman

Delivered adventurous training and team building programs in Oman

 

Iraq

Security Sector Reform (SSR), Information sharing and liaison with various actors.

Safety and Security support to actors in the field

Static site security management, mobile security, support for Medical Evacuations.

 

Kosovo

Security and stabilisation in Kosovo.

 

Northern Ireland

Security and stabilisation in Northern Ireland.